Shipping
All your orders are shipped from our processing center through our delivery partner
When an order is received an order confirmation will be sent directly to you.
Depending on your payment method, once payment is confirmed we’ll begin processing your orders for shipping
- Lagos: Orders are delivered within 5-7 working days once payment has been confirmed.
- Other States: Orders are delivered within 7-10 working days once payment has been confirmed.
- International: Orders are delivered within 7-10 working days once payment has been confirmed.
We’ll send you a tracking number from our third-party delivery partner, this should enable you to track your order while it’s on its way to you. It is advised that you track your order and check your emails for any updates from our delivery partner and provide additional details where necessary.
The cost of shipping is calculated at the point of checkout and is dependent on your country and region
Delivery
Your order will be delivered during working business days and may require a signature so kindly ship to an address where someone can receive the package for you.
If there’ll be a delay with your order Imad Eduso will reach out to you with an update on your order.
Depending on your country, public holidays may impact delivery timelines. Kindly note that Imad Eduso has no control over additional delays as a result of this.
Kindly note that for misplaced packages, Imad Eduso upon confirmation from the shipping company will resend the order to the customer but we are not liable to issue refunds for lost packages.
If no complaint is raised about the order within 14 days of the delivery, Imad Eduso will assume there are no issues and that the package has been received successfully.
Customs and Duties
Kindly note that international orders may be subject to additional customs tax and duties depending on the laws within the recipient country.
We have no control over what charges may be applied to your order but we advise that before placing an order you consult the customs office in your country for additional clarification. All additional custom charge is the customer's responsibility.
Please do not reject/refuse a delivery due to customs fees. If you choose to reject/refuse delivery due to customs fees, there will be a return fee deducted from your refund to cover return shipping due to your refusal.
Do note that by purchasing on our website you agree to this policy, so please read all carefully and ask for our assistance if required. You can email us at orders@imad-eduso.com